The best technical support is always provided by those people who are directly involved in the development of the software product. Developers who directly participate in the development of the product in question provide technical support in EDS–Soft. On the other hand, developers in most cases have to know all details regarding the occurred problem. It may be detailed information about your environment, screenshots, etc. It is difficult to provide all this information by phone. When all necessary information is provided, some time is needed in order to deal with the problem and provide a solution to it. That is why we suggest that you use our online Helpdesk. Another reason why you would better use the available web-oriented communication is the possibility to add your question to the queue. When you later get back to the problem, you will always have a ready solution at hand.

To sum it up, here are the key moments for choosing web-oriented communication:

—	Reliability and convenience.
—	No need to tell different people about your problem again and again.
—	Solving the problem at the time comfortable for you resuming it from the moment when you were interrupted.

We know how important it is for you to contact a real person when you make a decision about a purchase. As not only our experience shows, most of these questions are related to prices, licensing terms and support services. Answers to most of these questions contain figures (prices, discounts, discount coupons) and URLs (links to licensing terms, purchase pages, pricelists, etc.). It is often easier and more convenient to provide this kind of information in a visual form. It is only in this case that we can guarantee that the information is correct and can be later used again and again.

If you really want to talk to a real person, you can contact us by phone or by Skype as it is described on our Contact Page.